On Hold

On Hold

On HoldArielle McGuinness
Published on: 06/10/2025

A booking error stranded me at the airport — but it wasn’t the error that stung. Silence and inaction left me powerless, waiting, and unheard.

Real-World Service Lessons
Read more
The Power of Intentional Simplicity

The Power of Intentional Simplicity

The Power of Intentional SimplicityArielle McGuinness
Published on: 23/09/2025

What can a five-star panini shop in Padua teach us about customer experience? True differentiation often lies in restraint — focusing on essentials with precision and warmth.

Real-World Service Lessons
Read more